Telemedicine
Care that fits in your pocket.
Secure, encrypted video visits with licensed providers. From any device, anywhere — with privacy you can trust.
Why patients choose virtual care
Fast
Connect with a provider in minutes, not hours.
Anywhere
Phone, tablet, or laptop — wherever you are.
Private
Encrypted, HIPAA-compliant, never recorded.
Personal
Real face-to-face time with a licensed provider.
Secure portal
24/7 access to labs, meds, and records.
Easy follow-up
Message your provider anytime via portal.
FAQ
Frequently asked questions
Everything you need to know about pricing, insurance, privacy, and your visit.
Pricing
How much does a virtual visit cost?+
Self-pay visits are a flat $35 — no surprise fees. With most major insurance plans, your out-of-pocket cost may be even less.
Are there any hidden fees?+
No. The visit fee covers your consultation with a licensed provider. Lab orders or prescriptions sent to your pharmacy are billed separately by those providers.
Do you offer payment plans?+
Most patients pay at the time of booking. For ongoing chronic care, ask our team about flexible plans.
Insurance
Which insurance plans do you accept?+
We currently accept UnitedHealthcare, Cigna, BCBS, Aetna, Medicaid, with more carriers added regularly. Please confirm coverage with your carrier before your visit.
What if my insurance isn't listed?+
No problem — you can still book at our self-pay rate of $35. We'll provide a receipt you can submit to your insurer for possible reimbursement.
Do I need a referral?+
No referral is required to book a visit with a ROX provider.
Privacy & Security
Is my virtual visit secure?+
Yes. All visits are HIPAA-compliant, end-to-end encrypted, and never recorded. Your privacy is our priority.
Who can see my health information?+
Only you and the licensed providers involved in your care. Information is stored in our secure patient portal with strict access controls.
Is the patient portal safe?+
Yes. The portal uses encrypted data transmission and robust security measures so you can safely view labs, medications, and message your provider.
What to Expect
How do I join my virtual visit?+
Join from any computer, tablet, or smartphone (iPhone or Android) — no app required. You'll receive a secure link before your appointment.
How long does a visit take?+
Most visits take 10 minutes or less, depending on the reason for the visit.
What happens during the visit?+
Your provider will review your intake forms, ask about your symptoms, examine you over video, and create a personalized care plan — including prescriptions, labs, or referrals if needed.
Can I get a prescription?+
Yes, when clinically appropriate. Prescriptions are sent electronically to your pharmacy or our partner Olympia Pharmaceuticals.
What if I need to be seen in person?+
If your provider determines an in-person evaluation is needed, you can visit our clinic at 23927 FM 529, Suite 400, Katy, TX 77493.